So, one of my traits is that I’m snarky. Like really snarky however I do have a nice side and contrary to popular belief, don’t complain about things all the time. I believe in giving props where props are due and this is going to be one of those posts.
I bought Solgar Whey To Go Strawberry Protein Powder on a whim my last weeks in Charlotte. I went to Healthy Home Market and wanted to get a small container of protein powder since I would be on the road soon and planned on bringing my Magic Bullet (which I completely forgot about) I’m a Spiru-Tein girl but when they are charging $40 for a tub of protein powder and $3 per packet, I don’t think so. I saw Solgar and checked out the stats and liked what I saw.
*130 calories per level scoop
*20g protein
*.5g fat
So I was excited to get some and use it in my first smoothie!
and when I opened it up there was no spoon. Hmmm, weird.
I sprinkled a little in my smoothie since I was in the middle of a protein fit and went onto their website to contact them about this. I wrote them a quick email asking if this was standard practice for them to not include measuring spoons.
A representative of theirs emailed me back before end of the business day, apologizing and asking me for my mailing address.
Three days later, I saw a box sitting at my doorstep. I saw that it was from Solgar and was wondering why it was so big if they were only sending me a spoon. I opened up the package
They sent me a completely new tub of protein powder! I wasn’t expecting them to send me a completely new package but hey, I’m not complaining. I thought it was pretty awesome that they responded to me so quickly and took action to resolve the problem.
Recently, I won a $50 gift card for Holabirds Sports over on Sweating Until Happy. Words cannot express how stoked I was to win this since I am in major need of new sneakers. I got my gift card from them in the mail with a personalized note. Can we say brownie points for Holabirds?
I went onto their site and automatically went to the clearance section to see if I could find anything. I found a pair of New Balance True Balance walking sneakers which was perfect since I was looking for some sneakers to wear in Italy. I also got a pair of Under Armour wrist bands for when I go biking. I sweat so much on my rides and hate having to pull over to stop and wipe myself down so there are perfect!
The shoes are exactly what I thought they would be and the fact they are very lightweight is a plus! I only have my bulky pair of Nike running shoes that I wear when working out and didn’t want to have to lug them around with me. I also ordered a pair of socks that didn’t come with the package. However, instead of just sending me an email that the item was on back order, they called me the day after I ordered to let me know. They didn’t email me, they called me. That is pretty much unheard of this day and age. I was taken aback when I saw their number come up on my phone, what could they be calling me about? I thought that said a lot about the personalized service of the company and wish more companies would follow their lead. When I got the package, it noted also that the socks were on back order and I could get them as soon as they came in. Very nice Holabirds, very nice.
Has a company ever WOWed you with their customer service?
New Balance are my favorite brand of shoes – I’ve never been disappointed in any pair I’ve bought. 😀
The hotel I just stayed at in DC was pretty great. I highly sugest the Hilton Garden Inn – Capitol/DC haha.
I totally agree – calls are so rare nowadays! Love the sneakers….you must be stoked for your Italy trip, eh!?
I love when companies have fantastic customer service like that. It makes me a repeat customer. Even if it’s more expensive than I usually spend.
You will be so thankful for comfortable shoes in Italy. Those are cute too! You will be walking lots!
damnnn girl!!! You waste no time…you KNOW what you want so you get it!!! I love chobani, they never fail me!
I am struggling to remember really stellar customer service…so that can’t be good.
I LOVE when companies understand customer service. Chobani has always been great to me. 🙂
i love when companies love me back!